Support Methodology

AISO.net has designed a reliable hosting solution that should not require 24/7 support. Any emergencies are addressed immediately no matter what day or time but our sales and support staff is here from 8AM to 5PM Pacific Time.

Support Staff
With a hand picked team of engineers and technicians who don't know the words "can't be done", we empower our support staff so when you need support you get a knowledgeable friendly person who can solve your issues the first time. Our support staff is available by e-mail, live chat and phone. We recommend e-mailing us for any issues you may have for the quickest response. This allows your issue to be tracked and resolved by any of our support personal.

Network Monitoring
We run redundant monitoring servers that monitor each piece of equipment on our network. Our monitoring is so advanced it will notify our support staff if there is any issues with our switches, routers, servers, bandwidth, etc. so we can proactively handle potential problems. This type of proactive monitoring ensures our clients the most possible uptime available.

AISO.net Leadership Principals

30-day

Money Back Satisfaction Guarantee

99.9+%

Uptime Guarantee

 

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AISO.net Solar-Powered Hosting

General Hosting

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Hosting Plans for sites from 1 to 50,000 visitors per month

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Business Solutions

Reseller Hosting

Dedicated Servers

SolarCloud VPS

Co-Location

Content Delivery (CDN)

Solar CS (Cloud Storage)

Solar Vault (Online Backup)

File Management

Web Development

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